At EasyCashOnDelivery, we strive to provide the best possible products and services to our customers. However, sometimes issues may arise that require a refund or replacement of an item. This Refund Policy outlines the procedures for requesting a refund and the terms and conditions under which refunds will be granted.
Eligibility for Refund
We will only process a refund in the following cases:
- The product is damaged or defective at the time of delivery.
- You have received an incorrect product.
- You have not received the product within the specified timeframe (please refer to our Shipping Policy).
Refund Process
- Notify us of any issues: Please contact our customer service team within [timeframe, e.g., 3 days] to report any problems with your product.
- Provide proof of damage: If the product is damaged or defective, please provide clear photos or videos that show the issue. This will help us verify the problem and expedite the refund process.
- Validate details: Once we receive your notification and proof, our team will review the details to ensure everything is in order. This may involve contacting you for additional information or verification.
- Process a replacement product: If your claim is approved, we will promptly send a replacement product to you within [timeframe, e.g., 7-10 business days].
Non-Eligibility for Refund
We do not accept refunds in the following cases:
- The product has been opened or used.
- You have changed your mind about purchasing the product.
- You have provided false or misleading information during the purchase process.
Our Refund Policy is designed to provide clear guidelines for customers on what to expect when requesting a refund. We strive to be fair and transparent in our decision-making process, while also ensuring that we maintain the integrity of our products and services.